{"id":17584,"date":"2024-12-18T11:14:10","date_gmt":"2024-12-18T10:14:10","guid":{"rendered":"https:\/\/www.key-stream.com\/?p=17584"},"modified":"2024-12-18T11:38:00","modified_gmt":"2024-12-18T10:38:00","slug":"go-live-is-just-the-beginning-why-digital-success-depends-on-people","status":"publish","type":"post","link":"https:\/\/www.key-stream.com\/news\/go-live-is-just-the-beginning-why-digital-success-depends-on-people\/","title":{"rendered":"Go Live Is Just the Beginning: Why Digital Success Depends on People"},"content":{"rendered":"

When it comes to digital transformation in healthcare, go live is often celebrated as a milestone, sometimes the<\/em> milestone. But as we explored in our recent webinar, go live is far from the finish line. It is just the beginning of a much bigger journey.<\/p>\n

The real work starts after the switch is flipped, and long-term success hinges not just on technology, but on people, culture, and communication. Here is what stood out during our discussion:<\/p>\n

Start With the People, Not Just the Tech<\/strong><\/h4>\n

Technology is easy to install but hard to embed. Why? Because true transformation involves changing behaviours and workflows.<\/p>\n

Dan King, an NHS doctor and clinical safety expert, explained it best: \u201cTechnology for the sake of technology doesn\u2019t work. A system must solve real problems and make people\u2019s lives easier.\u201d<\/p>\n

Shadowing and engaging staff early on, whether clinicians, porters, or operational teams, helps ensure solutions are practical, trusted, and tailored to real-world needs.<\/p>\n

Champions Drive Change<\/strong><\/h4>\n

Digital projects succeed when someone in the organisation truly believes in them. These champions, who may be frontline staff or middle managers, are often more effective than senior leaders at building trust and enthusiasm.<\/p>\n

\u201cWe need passionate people who can bring the vision to life for their teams,\u201d Steve Lobley emphasises the importance of credibility and relatability in driving adoption.<\/p>\n

Champions translate the broader vision into actionable, everyday relevance, ensuring the system works for everyone involved.<\/p>\n

Optimisation Is the Real Win<\/strong><\/h4>\n

Go live may mark the start of a new system, but the real value lies in optimisation. It is about refining systems to meet user needs and continuously improving them over time.<\/p>\n

\u201cOptimisation should be embedded across the whole trust at all times,\u201d shared Steve.<\/p>\n

Dan added the importance of making it easy for staff to provide feedback post go live: \u201cClinical teams need simple ways to log concerns or errors. Without that, systems can\u2019t evolve to meet real-world demands.\u201d<\/p>\n

Governance frameworks should include optimisation as an ongoing priority, rather than an afterthought.<\/p>\n

Communicate, Then Communicate Again<\/strong><\/h4>\n

Clear, consistent communication can make or break a digital project. Branding a project, sticking to a clear vision, and celebrating milestones like go live anniversaries help keep teams aligned and engaged.<\/p>\n

\u201cYou cannot tell people too many times,\u201d said Steve. \u201cBrand it and keep the message consistent.\u201d<\/p>\n

Tailored messaging, delivered through email, intranet, and face-to-face sessions, ensures staff across all roles understand how the change impacts them.<\/p>\n

Share Lessons Learned<\/strong><\/h4>\n

Despite its collaborative potential, the NHS often lacks mechanisms for sharing insights from digital projects. Lessons learned are critical, not just for the organisation implementing them but for others embarking on similar journeys.<\/p>\n

Dan highlighted the challenges created by staff turnover: \u201cOrganisational memory is short. Without better ways to capture and share knowledge, we risk losing valuable lessons.\u201d<\/p>\n

Collaboration between trusts can help prevent repeated mistakes and foster continuous improvement.<\/p>\n

Final Thoughts<\/strong><\/h3>\n

Digital transformation is not just about implementing technology, it is about embedding solutions that work for the people who use them. By prioritising people, fostering champions, and maintaining clear communication, healthcare organisations can achieve true, lasting change.<\/p>\n

If you would like to explore these ideas further, or watch the full webinar recording, click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

When it comes to digital transformation in healthcare, go live is often celebrated as a milestone, sometimes the milestone. But as we explored in our recent webinar, go live is far from the finish line. It is just the beginning of a much bigger journey. The real work starts after the switch is flipped, and…<\/p>\n","protected":false},"author":18,"featured_media":17589,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","footnotes":""},"categories":[74,64],"tags":[],"class_list":["post-17584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consulting","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/posts\/17584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/comments?post=17584"}],"version-history":[{"count":3,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/posts\/17584\/revisions"}],"predecessor-version":[{"id":17590,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/posts\/17584\/revisions\/17590"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/media\/17589"}],"wp:attachment":[{"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/media?parent=17584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/categories?post=17584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.key-stream.com\/af-api\/wp\/v2\/tags?post=17584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}