Service Desk Analyst.

Oxford / contract / £130.00 to £140.00 Outside IR35

Jake Gross
Digital, PMO, Analytics

A Service Desk Analyst is needed for an inclusive and collaborative company to work on a contract basis to cover a constantly changing the growing IT demands/issues for an NHS Trust in Oxfordshire.

This is an onsite contract position, and it comes with a salary of £130.00 to £140.00 a day. The Service Desk Analyst will work within a team of IT professionals supported by a number of key 3rd party partners supporting colleagues working for the private health organisation. If you have significant Service Desk Analyst experience, we want to hear from you.
As a member of the IT and Telecoms Team the Service Desk Analyst will have a focus on ensuring the delivery of high performing, reliable, responsive and resilient IT and Telephony services. 
The primary skills required of the Service Desk Analyst should include:

  • Prior Service Desk experience
  • NHS experience would be ideal but not essential
  • Ability to work proactively under own initiative or effectively as part of a team 
  • Desire to provide high quality customer service
  • Able to work effectively across all levels of the organisation
  • Experience of creating and maintaining user accounts in Microsoft Active Directory and Microsoft Exchange environments
  • Excellent verbal communication skills, specifically able to communicate technical information in simple language to end users