From Perfectly Choreographed Groceries to Well-Orchestrated Public Services: What We Learned from a Leading UK Supermarket

By rlloyd@key-stream.com | September 15, 2025

As part of our work exploring how operational design principles translate across sectors, we recently visited one of the UK’s leading supermarket micro-fulfilment centres (MFC). We were curious to see how one of the country’s most complex logistics operations balances automation, efficiency and human input to meet high-volume demand. On the surface, it seems far…

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NHS Group Structures: Navigating the Shift

By rlloyd@key-stream.com | September 1, 2025

Across the NHS, a clear pattern is emerging: the rise of the group structure. Some trusts were early adopters, but we’re now seeing more organisations coming together, whether by uniting corporate functions or pursuing a full merger. This shift is being driven by real pressures: financial constraints, workforce shortages, duplicated services, and the ongoing drive…

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