The gold standard in EPR training and support
For us, robust training programmes for a variety of users in different environments are crucial to the success and adoption of any change to your EPR systems.
Choose the Gold Standard Training for your teams today.
Training highlights
Our Training and support services are underpinned by a robust methodology closely aligned to the principles of the ADDIE model – Analyse, Design, Develop, Implement & Evaluate.
Champion & Super Users
By forming and training a group of super users not only ensures a much more enthusiastic adoption of the new programmes but it also helps form a legacy of support who can continue to support other staff members on an on-going basis.
End user Training
Our blended approach to end user training focuses on user engagement by catering to different learning styles, encouraging collaboration, ultimately increasing knowledge retention.
Experience Centre hosting
To experience is to remember! By simulating a real-life scenario, our experience centre delivers a hands-on training programme for your team which helps promote user adoption, increase confidence and allows users to feedback to further improve and enhance the systems and processes.
Our solution
How we deliver gold standard training for your teams.
Effective training design and delivery are crucial components of the EPR implementation process, as they contribute to the successful adoption of the new system, improved patient care, and increased efficiency.
Readiness Assessments
Understanding your requirements and readiness is critical to the success of an EPR/Clinical Systems implementation.
Our team starts with a focus on capacity and capability of the incumbent training team while considering input from senior leadership, programme sponsors, senior programme management and selected end users, both clinical and non-clinical.
Needs Analysis
TNA identifies the knowledge, skills, and abilities required to use the EPR system effectively and efficiently.
By understanding the training needs of staff, organisations can design and deliver targeted, comprehensive training programmes that ensure smooth adoption of the new system.
Strategy Development
A well-designed training strategy is a critical component of the process.
A proper strategy ensures that staff can effectively and efficiently use the new system, leading to increased efficiency, improved patient care, and better overall outcomes for the organisation.
Lesson Plan Development
Dividing the training strategy into lesson plans ensures a well-structured delivery.
A crucial component of the training process, a bespoke lesson plan development helps to structure, organise, and deliver the content in a way that meets the specific needs of the learners.
Learning Management Systems
We provide and maintain an LMS to deliver the training materials in an engaging way.
Our robust learning management platform helps deliver the training in an engaging and user-friendly manner. It allows for personalisation, collaboration, and allows a user to track their progress throughout the process.
Cut-over and Go-Live Support Services
Implementing a new Electronic Patient Record (EPR) is a complex and challenging process.
As staff transition from the old system to the new EPR, they’ll face numerous changes in their daily workflows. Our team of Subject Matter Experts (SMEs) and experienced floorwalkers will ensure a smooth and successful transition.
Latest Insights
Paperless? Not Without Paper First.
Sitting at my 200-year-old desk, checking a 120-year-old pocket watch, and recapping a century-old fountain pen, while dictating this into my phone and letting AI help shape it into a blog. The irony isn’t lost on me. Just before writing this, I spoke to someone who’s spent years focused on the problem, not the solution….
From Big Pharma to the Public Sector: Why I Made the Shift
Career changes are rarely about chasing a new title. For me, the move from big pharma into the public sector was about aligning my skills with work that has a more direct impact on people’s lives. For several years, I worked in the private sector supporting global clinical trials by overseeing translations of electronic clinical…
You Can’t Merge What You Can’t Measure: Safe and Legal Day 1 Starts With Data
I remember the sinking feeling clearly. I was working from my home office when my builder knocked on the door and asked if he could have “a quick word.” That phrase never means good news. He’d discovered another asbestos pipe—hidden behind a wall we’d already opened up. The bathroom renovation was delayed again. Costs climbed….
If Your CIO Isn’t at the Executive Table, Your University Is Taking a Risk
Universities don’t fail because their technology breaks. They fail because their strategy ignores technology until it’s too late. For years, Higher Education has treated IT as a delivery function – something to be consulted once the “real” decisions have been made. That mindset is now actively dangerous. In today’s sector, digital strategy is institutional strategy. And any university that doesn’t have its CIO at the executive…
Fail Fast, Serve Better: Why the Public Sector Needs a Hackathon Mindset
The electricity in the room was palpable. You could feel that surge of anticipation and excitement — the moment when your brain starts racing at 100 miles an hour and the ideas begin to spill out. We were only ten minutes into our first ever Keystream Hackathon, and already the ideas were coming so fast…
Who Owns the Roof Over Our Heads? And why it matters
Generation Alpha – the iPad-native, AI-normal, children of Millennials who think global videos, climate chat, and hand sanitiser are just… life. They’re also the least likely generation to ever own their own home. As it stands many Millennial parents will not get to see their children own their own home. That matters. As property ownership…
Pulling the Cord on Tech’s Culture of Silence
In aviation, every crash leads to an investigation. In tech, most failures disappear into silence. Why? After attending several events recently, one theme stood out: transparency, or the lack of it. Having supported digital and transformation leaders for over a decade, I’m struck by how often the same issues resurface. Lessons aren’t learned, and problems…
Tuition Fees, Talent, and Quality: The Real Challenge for UK Universities
The government’s recent announcement allowing universities in England to raise tuition fees in line with inflation has made headlines across the sector. While this move may provide welcome financial relief, the bigger challenge for universities isn’t tuition – it’s people. Universities simply cannot meet quality standards without the right teams in place. IT, digital, and…
Beyond the Tools – Making Digital Transformation Work for the NHS
I’ve seen the NHS’s digital transformation from all angles….as a patient, working on the frontline and in the programme room. I’ve felt the frustration of handwritten notes, siloed systems, and digital tools that promised productivity but rarely delivered. But I’ve also seen the difference when technology truly works, when it empowers rather than overwhelms, when it simplifies rather than complicates, and when it supports…
The Traitors Within: Tackling Hidden Inefficiencies in NHS Waiting List Management
As The Traitors returns to our screens tonight (highly recommend if you haven’t seen it), it’s a good reminder that not every challenge is visible at first glance – especially in healthcare. Just like in the show, NHS teams are working together towards a shared goal, but sometimes unseen forces quietly work against progress. In…
Meet our team
