Posts by rlloyd@key-stream.com

I’ve seen the NHS’s digital transformation from all angles….as a patient, working on the frontline and in the programme room. I’ve felt the frustration of handwritten notes, siloed systems, and digital tools that promised productivity but rarely delivered. But I’ve also seen the difference when technology truly works, when it empowers rather than overwhelms, when it simplifies rather than complicates, and when it supports…

As The Traitors returns to our screens tonight (highly recommend if you haven’t seen it), it’s a good reminder that not every challenge is visible at first glance – especially in healthcare. Just like in the show, NHS teams are working together towards a shared goal, but sometimes unseen forces quietly work against progress.  In…

As part of our work exploring how operational design principles translate across sectors, we recently visited one of the UK’s leading supermarket micro-fulfilment centres (MFC). We were curious to see how one of the country’s most complex logistics operations balances automation, efficiency and human input to meet high-volume demand. On the surface, it seems far…

Navigating a New Vision for Health and Local Services The government’s 10-Year Plan for the NHS lays out a bold vision of a “fit for the future” health service, with three major shifts: care closer to home, digital-first services, and a focus on prevention. It is a plan to reimagine how care is delivered by…