Do You Say Please and Thank You When You Speak to AI?

I do…! We talk to AI more often than we think. Whether you’re unlocking your phone with your face, asking your smart speaker to play your favourite song, or using predictive text to finish your messages—AI is quietly working behind the scenes. But because it’s not always visible, we often don’t realise it’s there. And…

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Whatever you do, don’t wait, instead seize the moment!

Embracing the moment can be tricky for the public sector. With business-as-usual firefighting, multiple change projects on the go at any point in time, and major infrastructure programmes taking place all under the same organisation, navigating all of this is no small feat. So how do clients make sense of it all in a coherent…

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Keeping NHS Care on Track: Why Improving Access is a Logistics Challenge, Not Just a Clinical One

The NHS 2025/26 Planning Guidance sets clear targets for improving elective, emergency, and cancer care. But if we’re serious about reducing waiting times and improving access, we need to shift our perspective. Right now, the focus is on clinical capacity – do we have enough doctors, nurses, beds, or scanners? While this is important, it…

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January Reflections: Resolutions, Data, and the Art of Structuring Chaos

Every January, I start the year with a plan. A structured, well-thought-out roadmap for the year ahead. It begins with data collection—pulling information from different sources, categorising it, scaling options, and arranging them neatly into a structured list. I analyse, prioritise, refine. And then? Well, just like most well-intentioned plans, it all gets reshuffled, adjusted,…

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