Consulting

As The Traitors returns to our screens tonight (highly recommend if you haven’t seen it), it’s a good reminder that not every challenge is visible at first glance – especially in healthcare. Just like in the show, NHS teams are working together towards a shared goal, but sometimes unseen forces quietly work against progress.  In…

As part of our work exploring how operational design principles translate across sectors, we recently visited one of the UK’s leading supermarket micro-fulfilment centres (MFC). We were curious to see how one of the country’s most complex logistics operations balances automation, efficiency and human input to meet high-volume demand. On the surface, it seems far…

Navigating a New Vision for Health and Local Services The government’s 10-Year Plan for the NHS lays out a bold vision of a “fit for the future” health service, with three major shifts: care closer to home, digital-first services, and a focus on prevention. It is a plan to reimagine how care is delivered by…

  Or did it. Now that anyone with a prompt window can generate professional-sounding text, AI is turning our writing into the same bland, beige template. And that’s becoming a real problem when you’re trying to get people to actually pay attention and take action.   Everything Sounds the Same Now Every digital strategy, LinkedIn…

I do…! We talk to AI more often than we think. Whether you’re unlocking your phone with your face, asking your smart speaker to play your favourite song, or using predictive text to finish your messages—AI is quietly working behind the scenes. But because it’s not always visible, we often don’t realise it’s there. And…