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Introduction The success of any Electronic Patient Record (EPR) implementation within the NHS largely rests on the engagement and expertise of its users. Super Users and Champion Users play critical roles, and when utilised effectively, can significantly influence the success of an EPR implementation. This article examines their unique roles and the ‘gold standard’ approach…

When large scale clinical system implementations reach the critical ‘cut-over’ and ‘go-live phases’, it is essential to have the right levels of support available to staff. However, it is equally important for organisations to understand what this entails. In my experience, most NHS organisations do not fully understand the complexity of and considerations that must…

Introduction Implementing an Electronic Patient Record (EPR) system within the NHS goes beyond merely adopting the latest technology. Success lies in establishing a comprehensive training strategy that effectively prepares the workforce to use the new system. This article explores 5 key components of a successful training strategy for EPR implementations. Role-Based Training EPR training needs…

Introduction The terms ‘IT literacy’ and ‘digital literacy’ are often used interchangeably. However, understanding the distinction between the two is crucial to ensuring a successful EPR programme. This article will discuss the differences and importance of both IT literacy and digital literacy in the context of EPR implementations. Basic IT Literacy IT literacy generally refers…

A Training Needs Analysis (TNA) is a critical step in the successful implementation of a new Electronic Patient Record (EPR) system. TNA’s identify the knowledge, skills, and abilities required to use the EPR system effectively and efficiently. By understanding the training needs of staff, organisations can design and deliver targeted, comprehensive training programmes that ensure…