01.10.2022
Keystream returns to HETT in 2022
Latest insights
Paperless? Not Without Paper First.
Sitting at my 200-year-old desk, checking a 120-year-old pocket watch, and recapping a century-old fountain pen, while dictating this into my phone and letting AI help shape it into a blog. The irony isn’t lost on me. Just before writing this, I spoke to someone who’s spent years focused on the problem, not the solution….
From Big Pharma to the Public Sector: Why I Made the Shift
Career changes are rarely about chasing a new title. For me, the move from big pharma into the public sector was about aligning my skills with work that has a more direct impact on people’s lives. For several years, I worked in the private sector supporting global clinical trials by overseeing translations of electronic clinical…
You Can’t Merge What You Can’t Measure: Safe and Legal Day 1 Starts With Data
I remember the sinking feeling clearly. I was working from my home office when my builder knocked on the door and asked if he could have “a quick word.” That phrase never means good news. He’d discovered another asbestos pipe—hidden behind a wall we’d already opened up. The bathroom renovation was delayed again. Costs climbed….
If Your CIO Isn’t at the Executive Table, Your University Is Taking a Risk
Universities don’t fail because their technology breaks. They fail because their strategy ignores technology until it’s too late. For years, Higher Education has treated IT as a delivery function – something to be consulted once the “real” decisions have been made. That mindset is now actively dangerous. In today’s sector, digital strategy is institutional strategy. And any university that doesn’t have its CIO at the executive…
Fail Fast, Serve Better: Why the Public Sector Needs a Hackathon Mindset
The electricity in the room was palpable. You could feel that surge of anticipation and excitement — the moment when your brain starts racing at 100 miles an hour and the ideas begin to spill out. We were only ten minutes into our first ever Keystream Hackathon, and already the ideas were coming so fast…
Who Owns the Roof Over Our Heads? And why it matters
Generation Alpha – the iPad-native, AI-normal, children of Millennials who think global videos, climate chat, and hand sanitiser are just… life. They’re also the least likely generation to ever own their own home. As it stands many Millennial parents will not get to see their children own their own home. That matters. As property ownership…
Pulling the Cord on Tech’s Culture of Silence
In aviation, every crash leads to an investigation. In tech, most failures disappear into silence. Why? After attending several events recently, one theme stood out: transparency, or the lack of it. Having supported digital and transformation leaders for over a decade, I’m struck by how often the same issues resurface. Lessons aren’t learned, and problems…
Tuition Fees, Talent, and Quality: The Real Challenge for UK Universities
The government’s recent announcement allowing universities in England to raise tuition fees in line with inflation has made headlines across the sector. While this move may provide welcome financial relief, the bigger challenge for universities isn’t tuition – it’s people. Universities simply cannot meet quality standards without the right teams in place. IT, digital, and…
Beyond the Tools – Making Digital Transformation Work for the NHS
I’ve seen the NHS’s digital transformation from all angles….as a patient, working on the frontline and in the programme room. I’ve felt the frustration of handwritten notes, siloed systems, and digital tools that promised productivity but rarely delivered. But I’ve also seen the difference when technology truly works, when it empowers rather than overwhelms, when it simplifies rather than complicates, and when it supports…
The Traitors Within: Tackling Hidden Inefficiencies in NHS Waiting List Management
As The Traitors returns to our screens tonight (highly recommend if you haven’t seen it), it’s a good reminder that not every challenge is visible at first glance – especially in healthcare. Just like in the show, NHS teams are working together towards a shared goal, but sometimes unseen forces quietly work against progress. In…