22.08.2023
The Value of Experience Centres in EPR Deployments
Experience centres help raise awareness and contribute significantly to successful implementation of Electronic Patient Record (EPR) systems in the NHS. Integrating these centers throughout the lifecycle of an EPR implementation delivers measurable benefits.
Accelerating User Adoption
Establishing experience centres well in advance of go-live is an excellent strategic move. These centres provide a safe and controlled environment for clinical and administrative staff to explore the new EPR system at their own pace. Early exposure mitigates fear and uncertainty while promoting user adoption. Moreover, these centres enable users to offer invaluable feedback that could influence future system enhancements and requests for change.
Impacting Training and Practice
Serving as training hub, experience centres provide a realistic platform for clinicians and administrators to navigate and understand the EPR system’s features and functionalities. Regular hands-on experience shrinks the learning curve, enhances competence, and paves the way for a smoother transition to the new system. Furthermore, by providing targeted training for departments with high footfall and potential bottlenecks, staff can familiarise themselves with new workflows well in advance of the system going live.
Boosting Confidence and Productivity
Experience centres instil confidence in staff by offering hands-on experience within a secure setting. As staff become more comfortable with the system, productivity naturally improves. This leads to better patient outcomes and overall user experiences.
Nurturing Super Users and Champions
These centres also provide an optimal environment for super users and champions to hone their skills. Regular exposure and practice make them proficient and confident, empowering them to provide better support to their peers during the transition.
Fostering Collaboration
Experience centres also serve as an excellent venue for team meetings. They encourage interaction and discussion among different teams across the organisation, fostering a collaborative spirit and a shared sense of ownership towards the new system.
Conclusion
Incorporating experience centres in EPR implementations is a forward-thinking approach that accelerates user adoption, enhances training, and increases user confidence. By replicating real-world scenarios and enabling staff to familiarise themselves with the new EPR system, experience centres contribute to a more successful EPR implementation. Ultimately, the early establishment of these centres will help to significantly improve patient care and outcomes in the NHS, something that should be at the very core of digital transformation within large scale clinical system implementations.
Latest insights
Keystream Group and Keystream Consulting have been successfully awarded places on the Crown Commercial Service G-Cloud 15 Framework.
We’re delighted to announce that both Keystream Group and Keystream Consulting have been successfully awarded places on the Crown Commercial Service G-Cloud 15 Framework. The awards provide public sector organisations with an established procurement route to access Keystream’s specialist digital and technology support capabilities through Keystream Group, alongside a growing range of digital transformation and…
Keystream awarded a place on ESPO’s Strategic HR & Recruitment Services framework
Keystream has been awarded a place on the ESPO 3S_26 Strategic HR & Recruitment Services framework, providing public sector organisations with another compliant route to access our specialist recruitment expertise. Through the framework, organisations can work with Keystream to access digital, data, technology and commercial professionals across permanent, interim and contract recruitment. This will support…
I’m taking a break
If you’re anything like me, having a break is…hard. The succession of problem-solving tasks is what I like about my day-to-day work, but I’d be lying if I didn’t occasionally come back from a break with five more things to sort and think: “what was I working on gain?” “When you get interrupted in a task, take 20 seconds to…
Digital Transformation Is Building the Bridge. Who Is Helping People Cross It?
A few years ago, I tried to teach my mum how to use a smartphone. What I thought would take a few minutes turned into weeks of explaining, reassuring, and troubleshooting. Every new feature seemed intimidating, and every mistake reinforced a fear that she might “break” something. At the time, I thought I was teaching…
Marginal Gains Could Save Lives: What the NHS Learned from Formula 1
Across the NHS, hospitals are facing increasing pressure not only from rising patient demand, but from the growing complexity of delivering safe, efficient care within constrained operational environments. Theatre capacity, staffing shortages and delayed patient flow are all placing systems under strain, where even small inefficiencies can have significant consequences. Minutes lost during patient handovers,…
AI in Higher Education: What’s Actually Changing?
There has been a noticeable rise in conversations around AI roles across Higher Education over the past year. Universities are increasingly hiring for AI specialists, data leaders, automation experts, and digital transformation professionals. But despite the recent attention, AI itself is not new to the sector. In reality, many of the technologies and skillsets now…
Saving Pennies Now Could Cost You Pounds Later: Why Data Should Drive Decision Making
Across the UK and internationally, ambulance, police and fire services are facing increasing pressures not only from rising demand, but from a quieter and more structural issue: vehicle availability. With c.8-10% of public sector fleets off the road at any given time, a growing proportion are ageing beyond their optimal operational life, leading to more…
Optimising Records Management: A Conversation with Harry Pettet
Reflecting on my time at Rewired, the opportunities that can be achieved by the NHS from maximising frontline productivity (FP) are increasingly clear to me. In line with the FP programme mandate, I saw a clear shift in focus from EPR roll-out to instead a wider scope which included championing digital enablement and adoption via…
Paperless? Not Without Paper First.
Sitting at my 200-year-old desk, checking a 120-year-old pocket watch, and recapping a century-old fountain pen, while dictating this into my phone and letting AI help shape it into a blog. The irony isn’t lost on me. Just before writing this, I spoke to someone who’s spent years focused on the problem, not the solution….
From Big Pharma to the Public Sector: Why I Made the Shift
Career changes are rarely about chasing a new title. For me, the move from big pharma into the public sector was about aligning my skills with work that has a more direct impact on people’s lives. For several years, I worked in the private sector supporting global clinical trials by overseeing translations of electronic clinical…